#1 OutSystems Global Partner in Customer Satisfaction according to OutSystems CSAT program.
With more than 50 years’ experience, LeasePlan is one of the world’s leading fleet management and driver mobility companies. Partners represent a key element in the business by selling LeasePlan used vehicles, and the LeasePlan Warranty Certificate is a high value offer for their end customers. The challenge was the slow, error prone, manual process of issuing it.
The Used Vehicles Warranty Management application is a commercial solution that allows any partner to generate Warranty Certificates with LeasePlan. It receives the data entered by the Partner and after connecting with the core system for business rules validation, automatically issues the Warranty Certificate.
The new platform has enabled LeasePlan to increase sales of its important Vehicle Warranty product by 30% and to improve the satisfaction of all stakeholders (LeasePlan, Partners and End Customers) for the efficiency, speed, robustness and simplicity of the Warranty Certificate sales process. The processing time for a new Warranty Certificate was reduced from 3 days to 15 minutes.