#1 OutSystems Global Partner in Customer Satisfaction according to OutSystems CSAT program.
The City of Oakland (CoO) is a vibrant and growing community in northern California located in the San Francisco Bay area. To continue improving its relationship with residents, the city needed more modernized services, including the apps used in their everyday lives. But the CoO’s systems and processes were old and outdated, and most required residents to complete forms manually and in-person. Because not all residents have the time, transportation, or childcare support to visit city offices during business hours, the manual systems were a deterrent for residents to make that effort.
To address these challenges the CoO partnered with Do iT Lean to build the CPRA app and the OAKAPPS portal using the OutSystems low-code platform.
The CPRA application was delivered in 16 weeks with three developers, saving an estimated 32 weeks if built by hand. The main benefits to the business include: