The City of Oakland is a vibrant growing community in northern California located in the San Francisco Bay area. In an effort to continue to modernize its systems and interactions with residents, the city decided to invest in replacing a legacy paper-based process for receiving complaints against law officers with a modern web-based solution. In addition to online access from residents, the agency needed a modern case management solution that could automate their complex processes for reviewing these complaints.
The Community Police Review Agency (CPRA) application replaces the legacy paper-based process to give citizens easy online access and transparency throughout the process, and provides much-needed automation to complex back-office case management processes. The system revolutionizes the work of the CPRA and makes it easier than ever for the public to hold officers accountable.
In just 16 weeks, three developers built a modern solution to receive and manage citizen complaints against law officers, saving an estimated 32 weeks if built by hand. Now, there are over 400,000 citizens making up the City of Oakland community. The goal is to eventually have all of them registered in the City Portal. The main benefits to the business are: