Call Zone

Delivered in 12 Weeks

Challenge

USHG needed to replace an aging scheduling system which no longer supported their growing needs. They needed a solution that could automatically schedule calls to make sure their call center staff were never left waiting for the next call slot and if a call went long the call queue could be automatically managed.

Solution

Call Zone is a custom scheduling application that can adapt to USHG’s call center schedules and automatically schedule both first calls and call backs. The solution has increased call center staff efficiency and allowed USHG to continue to grow its business without adding additional call center staff.

Highlights