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Business Risks International Pty Limited (BRI Security) is a specialist corporate risk management and security services organization headquartered in Australia. With the business growing and the plans to expand to larger enterprises, BRI Security needed to digitally transform its operations and automate the full lifecycle of rostering to invoicing. The manual reporting and manual processes to capture incidents, occurrences, and time and attendance of security officers were inefficient, prone to errors, time consuming, and essentially were blocking BRI’s business boost.
To improve customer service, operational transparency, productivity and security outcomes, BRI Security started a quest to find a solution to the company’s app gap. The OutSystems low-code platform was recommended by its peers and Do iT Lean, along with its local partner Phoenix Services, was selected to making BRI’s vision of an app a reality, seeking feedback from its biggest client throughout the early days of development.
The new Operational Support System, BOSS, allows BRI Security to reposition itself as a provider of customized, ROI-maximizing security services, where customers effectively benefit from the added services of transparency, automatic reporting (time and attendance, incidents and occurrences), and unified experience.